Return and Exchange Policy

Return Policy

If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund, or exchange. The merchandise must be returned unwashed & unworn in new condition with all tags on.

Exchange & Return Procedure

Refunds or exchanges can only be made within 30 days. Send your package with a letter stating whether you want a refund or an exchange. If an exchange is needed please state exactly what you want. Please include the name and address which was on the original order. Also include a telephone number you can be reached at.

Merchandise should be sent via a prepaid, insured, traceable method to ensure a safe and documented delivery to :

AmericanJeans.com, Inc.
11333 Moorpark St. #126
Studio City, CA 91602
U.S.A.

Shipping Charges

Returns : If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges. We will reimburse you for the total cost of the item(s).

Exchanges : If you are exchanging merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. Your replacement item will also be charged shipping as well.

Incorrect / Defective Orders : If we have inadvertently sent you incorrect or defective merchandise, we apologize. Please email us to arrange an RMA and obtain a USPS return shipping label, and you will not be charged for the shipping costs of replacement merchandise.

Orders that received free shipping

If you received free shipping when placing your order then an amount based on our standard shipping rates will be deducted from your return. Free shipping is only provided one way. If you wish to make a return or exchange then shipping charges will apply.


Credits to your Charge Card

A Credit will be issued as soon as we receive your return. It may take one to two billing cycles for a refund to appear on your credit card statement.

Disclaimer & Legal Notices
Copyright © 2017 AmericanJeans.com, Inc.